Toyota Australia Recalls Supra Vehicles due to Engine Management Software
Toyota Australia has today announced that it will initiate a safety recall involving Supra vehicles produced between March 2019 - May 2021. There are 674 vehicles involved in the Australian market.
The subject vehicles have been equipped with an engine management software that, under certain specific engine start conditions, could damage a component that provides braking power assistance.
In this condition, there could be a loss of brake assist and an increase in stopping distance. This can lead to an increased risk of an accident.
For all involved vehicles, Toyota dealers will update the Engine Control Unit (ECU) free of charge to vehicle owners.
It is expected that the remedy will take approximately 1-3 hours. However, the Dealer's work schedule may require the owner to make the vehicle available for a longer period of time.
Toyota Australia will contact all owners of involved vehicles with details of this safety recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.
Owners with additional questions or concerns are asked to please contact Charters Towers Toyota in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).
Q1. What models are involved in Australia?
A1. There is a total of 674 Supra vehicles involved in the Australian market.
|Model Name||WMI||VDS||CD||VIN Range||Production Period||Qty|
Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).
SQ1. How many of these vehicles have been delivered to customers?
Of the 674 involved vehicles, 651 have been delivered to customers and 23 are in control of TMCA and the Dealer network.
Q2. What is the condition?
A2. Under certain engine start conditions, engine management software could cause the oil/vacuum pump, which supplies vacuum for brake assistance (brake boost), to become damaged.
The specific engine start conditions consist of either 1) pressing the engine start/stop button two times in rapid succession, or 2) depressing the brake pedal very briefly while pressing the engine start/stop button.
This could result in a loss of brake assist. However, based on Toyota's evaluation of this condition, Toyota also confirmed that, prior to a loss of brake assist, the full brake assist function is available for approximately four full brake applications, or approximately nine partial brake applications.
Fully mechanical braking (without assist) is not affected and remains available.
SQ1. Are there any symptoms/warnings before the vehicle stall occurs?
There is no warning before the condition occurs.
Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will update the ECU free of charge to customers.
Q4. How long will the remedy take?
A4. It is expected that the remedy will take approximately 1-3 hours. However, the Dealer's work schedule may require the owner to make the vehicle available for a longer period of time.
Q5. Can I continue to drive my vehicle until repairs are completed?
A5. Yes, you can continue to drive your vehicle. When starting the engine, firmly press the brake pedal until the engine has started and press the start button only once. Refer to the owner's manual for further details regarding vehicle starting procedure instructions.
In the meantime, if you have any concerns or experience any problems with your vehicle, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).
Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.
Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your Charters Towers Toyota to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).
Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.
Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. In areas impacted by COVID-19 restrictions, recall repairs are permitted as an essential service. You can be assured that Charters Towers Toyota are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, Charters Towers Toyota have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from governments and health authorities. Charters Towers Toyota will be able to assist in addressing your specific concern as well as any other questions you may have.